How to Dispute Credit Report Errors

You know how important your credit score is. Your credit score determines your financial fate when it comes to a number of opportunities, from interest rates to insurance premiums to whether or not you need a deposit when you order cable TV. However, your credit score doesn’t exist in a vacuum. It’s based on something — the information in your credit report.

Photo by twicepix via Flickr

The information in your credit report forms the basis for your credit score. What’s in your credit report is basically converted into numeric form. Just by looking at your credit score, someone can get an idea of what sort of story your credit report might tell. That’s why it’s so important that your credit report be accurate.

Checking Your Credit Report for Inaccuracies

Before you apply for a loan — especially an auto loan or a mortgage — you should make sure that the information in your credit report is accurate. When my husband and I applied for our mortgage, we ┬ádiscovered that the credit report had a loan listed twice; it looked as though we had more debt than we actually did. The loan officer recognized the error, and we weren’t penalized for it, but it did lower our credit score slightly until the issue was rectified.

You can check your credit report by contacting one of the three major credit bureaus. You are entitled to one free report from each of the major credit bureaus (Experian, Equifax, TransUnion) each year. Go to to get your free reports. Also, when you are denied a loan, you are entitled to see a copy of the report on which the decision was made.

Whether you get your report for free, or end up having to pay for it, go through and check your report for inaccuracies. Make a note of them, and then prepare to dispute them. If there is inaccurate information in your credit report, bureaus are required, by law, to fix it.

Disputing Inaccurate Items on Your Credit Report

You have the right to dispute items on your credit report. The credit bureau then has to investigate. Note that if the information is negative, but correct, the credit bureau doesn’t have to change it. Only proved mistakes have to be changed. Here’s how to go about disputing your credit report:

  1. Write a letter to the credit bureau listing the inaccuracies. Try to be as specific as possible. Make sure to include the date, your name and full address. Print out two copies; you want to keep one for yourself.
  2. Include a copy of your credit report (make sure you keep a copy for yourself) with disputed items circled. This can make it easier for the credit bureau to identity the items in question.
  3. Include copies of documentation supporting your case. If you have a bank statement that shows your credit card payment was on time, or if you have some other documentation, make a copy of it and include it with your letter. Never send originals. Keep those for yourself.
  4. Send the letter and enclosures via certified mail. Ask for a return receipt. This will help you verify that the credit bureau received your request and the applicable materials.
  5. Let the creditor know, in writing, about the dispute. You can send copies of the pertinent materials via certified mail to the creditor. This can speed things along.
  6. Make sure the change has been made. For the most part, a credit bureau must offer the results of its investigation within 30 days. If the company finds that the mistake needs to be changed, it should be changed quickly. Follow up to make sure it has been done.

Note that fixing a mistake on one report won’t mean that it’s fixed on another report. As a result, you will need to check each report from each of the agencies, and dispute inaccurate items separately.

About the Author

By , on Nov 23, 2011
Miranda Marquit
Miranda is a professional personal finance journalist. She is a contributor for several personal finance web sites. Her work has been mentioned in and linked to from, USA Today, The Huffington Post, The San Francisco Chronicle, The New York Times, The Wall Street Journal, and other publications. She also has her own personal finance blog: Planting Money Seeds.

Credit Score Ratings Chart

Credit Score Description
750+ Excellent
700 - 750 Good
640 - 700 Average
580 - 640 Poor
below 580 Bad
see your credit score now

Leave Your Comment (2 Comments)

  1. Jonathan says:

    Checking your credit report is absolutely essential. One of my friends had been repeatedly turned down for credit and couldn’t figure out why as he had a steady income, no excessive debts and had what he thought was a good credit history. Eventually after checking his credit record he discovered that there was a major inaccuracy linked to a wrongly recorded bad debt that wasn’t even his. Just goes to show that you must check!

  2. Jenna says:

    Thanks for sharing. I’ve always wondered what you can do when you receive an error.

Leave a Reply

Your email address will not be published. Required fields are marked *



The information on this site is strictly the author's opinion. It does NOT constitute financial, legal, or other advice of any kind. You should consult with a certified adviser for advice to your specific circumstances.

While we try to ensure that the information on this site is accurate at the time of publication, information about third party products and services do change without notice. Please visit the official site for up-to-date information.

For additional information, please review our legal disclaimers and privacy policy.


Moolanomy has affiliate relationships with some companies ("advertisers") and may be compensated if consumers choose to buy or subscribe to a product or service via our links. Our content is not provided or commissioned by our advertisers. Opinions expressed here are author's alone, not those of our advertisers, and have not been reviewed, approved or otherwise endorsed by our advertisers.