Comments on: The Art of Unethical Up-selling http://www.moolanomy.com/253/the-art-of-unethical-upselling/ Personal Finance. Investing. Wealth Building. Thu, 09 Feb 2012 21:35:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Melinda Helbock http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-83712 Melinda Helbock Tue, 11 Oct 2011 18:15:37 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-83712 This is something that is at the top of my list of things I absolutely cannot stand. These "sales people", or whatever you want to call them, are the most frustrating people to deal with out of anyone. I used to be more passive and allow them to give me their whole pitch and respectfully decline (often multiple times) when they tried to upsell me or push products on me that I didn't want or need. Now I am not as nice; I will stop them in their tracks and not allow them to finish their sentence before telling them I am not interested in anything other than the product or service the call is regarding. You need to be tough on these people or they will walk all over you. This is something that is at the top of my list of things I absolutely cannot stand. These “sales people”, or whatever you want to call them, are the most frustrating people to deal with out of anyone. I used to be more passive and allow them to give me their whole pitch and respectfully decline (often multiple times) when they tried to upsell me or push products on me that I didn’t want or need. Now I am not as nice; I will stop them in their tracks and not allow them to finish their sentence before telling them I am not interested in anything other than the product or service the call is regarding. You need to be tough on these people or they will walk all over you.

]]> By: Henderson http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-83298 Henderson Thu, 01 Sep 2011 20:35:24 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-83298 This is an all too familiar story, one that I empathize with as I too have been a victim of unethical up-selling - or just unethical sales altogether. One thing I noticed is that is it always the online shops that don't have a brick and mortar establishment close enough for you to just go to in person that tend to rely on these unethical business practices to make their money. After one too many experiences like this, I have almost completely stopped ordering anything online unless it is from a trusted reseller such as Amazon. What these sales people fail to realize is that they are driving business away by trying to force products down customers throats instead of giving them a pleasurable buying experience that makes them want to come back again. They might make an extra few bucks in the short term, but their list of returning clients is few if any. On a big picture scale, it isn't necessarily the sales people's fault; its the person who trained the sales people. People who don't have knowledge of sales etiquette whether learned through school or experience shouldn't be doing it in the first place. This is an all too familiar story, one that I empathize with as I too have been a victim of unethical up-selling – or just unethical sales altogether. One thing I noticed is that is it always the online shops that don’t have a brick and mortar establishment close enough for you to just go to in person that tend to rely on these unethical business practices to make their money. After one too many experiences like this, I have almost completely stopped ordering anything online unless it is from a trusted reseller such as Amazon. What these sales people fail to realize is that they are driving business away by trying to force products down customers throats instead of giving them a pleasurable buying experience that makes them want to come back again. They might make an extra few bucks in the short term, but their list of returning clients is few if any. On a big picture scale, it isn’t necessarily the sales people’s fault; its the person who trained the sales people. People who don’t have knowledge of sales etiquette whether learned through school or experience shouldn’t be doing it in the first place.

]]> By: Uvaldo Carrillo http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-18586 Uvaldo Carrillo Tue, 11 Nov 2008 20:59:08 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-18586 November the 11th of 2008 My Name is Uvaldo, I just had a very similar story to those of yours, and I thought I had enough checking on them before I decided to "buy", since it was too good of a price to be true. And oh SURPRISE I have, very unethical and poor customer quality service. In addition of no product ever to be shipped to me. Product out of stock, will take about 2-3 weeks before it gets to us, we will e-mail you when we have a tracking number for you (I placed my order on Nov. the 5th), trying to view my registered account on their site does not work, it said "sorry, we have encountered an error. Please call us and tell us what you were doing when this happened" they kept switching my call to so many different departments after every few words I said, the funniest part is that I could assure you it always was the same person answering on the next coming extension. How clever to keep my mind busy thinking I was going to talk to someone, to help me to fix my account so I could review this tracking number for my order ( sony HDR-SR12 120 Gb Hard Driver High Definition Camcorder from 86photovideo.com), when he had enough I guess, on a very terminating tone ordered me to call back in like an hour. I did call back right away to try to cancel my Order and when they had inquired my Order Number, even before I finished mentioning the numbers this guy said: "Thank you, I have canceled your order. Bye bye" No time to ask for a cancellation Number or anything. Now I am trying to cancel my credit card. my Advice to everyone is DO NOT BUY FROM 86photovideo.com AT ALL. THE BIGGEST LIARS AT ALL EVER! On my little online buying experience. Sorry for the miss-spellings Spanish is my First Language. Sincerely, Uvaldo Carrillo November the 11th of 2008

My Name is Uvaldo,

I just had a very similar story to those of yours, and I thought I had enough checking on them before I decided to “buy”, since it was too good of a price to be true. And oh SURPRISE I have, very unethical and poor customer quality service. In addition of no product ever to be shipped to me.

Product out of stock, will take about 2-3 weeks before it gets to us, we will e-mail you when we have a tracking number for you (I placed my order on Nov. the 5th), trying to view my registered account on their site does not work, it said “sorry, we have encountered an error. Please call us and tell us what you were doing when this happened” they kept switching my call to so many different departments after every few words I said, the funniest part is that I could assure you it always was the same person answering on the next coming extension. How clever to keep my mind busy thinking I was going to talk to someone, to help me to fix my account so I could review this tracking number for my order ( sony HDR-SR12 120 Gb Hard Driver High Definition Camcorder from 86photovideo.com), when he had enough I guess, on a very terminating tone ordered me to call back in like an hour. I did call back right away to try to cancel my Order and when they had inquired my Order Number, even before I finished mentioning the numbers this guy said: “Thank you, I have canceled your order. Bye bye” No time to ask for a cancellation Number or anything.

Now I am trying to cancel my credit card.

my Advice to everyone is DO NOT BUY FROM 86photovideo.com AT ALL.
THE BIGGEST LIARS AT ALL EVER! On my little online buying experience.

Sorry for the miss-spellings Spanish is my First Language.

Sincerely,

Uvaldo Carrillo

]]> By: Vinh Dinh http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-18384 Vinh Dinh Sun, 26 Oct 2008 17:11:46 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-18384 I wonder why this website still listed.BBC or FBI should involve in these businesses or involve to who support this website. I would buy one from them but after research from ALL helpful comments here I definitely won't buy from them Thanks. I wonder why this website still listed.BBC or FBI should involve in these businesses or involve to who support this website. I would buy one from them but after research from ALL helpful comments here I definitely won’t buy from them

Thanks.

]]> By: Michael http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-18271 Michael Fri, 17 Oct 2008 20:09:43 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-18271 The biggest problem online businesses have is that they cannot rely on traditional security measures to detect credit card fraud. They can't require a customer's signature, check a photo I.D., or use a credit card terminal. Crooks don't even need the actual credit card. With the appropriate account number (obtained in a number of ways, including phishing scams or PC hacking), expiration date and billing address of the cardholder, any moderately technically savvy thief can circumvent most online anti-fraud safeguards. If the card remains with the cardholder, he or she won't freeze the account until they notice the unauthorized charges. To make matters even worse, an online business that accidentally takes a fraudulent credit card order is responsible for the loss, including a chargeback fee of up to $25 (U.S.). An international website used by criminals to illegally buy and sell credit card details has been shut down, it emerged today.(Oct 17, 2008 BBC). 86photovideo.com does not sell anything! It sells card information may be. The biggest problem online businesses have is that they cannot rely on traditional security measures to detect credit card fraud. They can’t require a customer’s signature, check a photo I.D., or use a credit card terminal. Crooks don’t even need the actual credit card. With the appropriate account number (obtained in a number of ways, including phishing scams or PC hacking), expiration date and billing address of the cardholder, any moderately technically savvy thief can circumvent most online anti-fraud safeguards. If the card remains with the cardholder, he or she won’t freeze the account until they notice the unauthorized charges. To make matters even worse, an online business that accidentally takes a fraudulent credit card order is responsible for the loss, including a chargeback fee of up to $25 (U.S.).
An international website used by criminals to illegally buy and sell credit card details has been shut down, it emerged today.(Oct 17, 2008 BBC).
86photovideo.com does not sell anything! It sells card information may be.

]]> By: j alom http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-15766 j alom Fri, 15 Aug 2008 01:02:25 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-15766 Hello everybody I just have same problem with them. Only thing is they didn't try to sell anything to me but i receive an email saying it was sold out and 3/4 week back order. So I called them next day. And the conversation was Customer service: what is order # ME:######-w Customer service:Your order is canceled ME:okey ohh.... Customer service: (stopped me) it is canceled okay (angry) Hello everybody I just have same problem with them. Only thing is they didn’t try to sell anything to me but i receive an email saying it was sold out and 3/4 week back order. So I called them next day. And the conversation was
Customer service: what is order #
ME:######-w
Customer service:Your order is canceled
ME:okey ohh….
Customer service: (stopped me) it is canceled okay (angry)

]]> By: Pinyo http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-11660 Pinyo Mon, 09 Jun 2008 13:45:47 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-11660 D. Cantrell - Sorry about your experience. Unfortunately, there's a lot of immoral electronic stores out there. Before 86th photo, I went through a very similar experience as yours when I bought my first digital camera with lens/filters that are too small, extended-life battery that doesn't work as well as the original, and a camera bag that's too small. D. Cantrell – Sorry about your experience. Unfortunately, there’s a lot of immoral electronic stores out there. Before 86th photo, I went through a very similar experience as yours when I bought my first digital camera with lens/filters that are too small, extended-life battery that doesn’t work as well as the original, and a camera bag that’s too small.

]]> By: D. Cantrell http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-11637 D. Cantrell Mon, 09 Jun 2008 00:54:49 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-11637 Glad to know I am not alone. Got the camera and the up-sell, "Because you are a first time customer." The $150 lens filters do not fit on the camera. (I know -- 150!! -- I am a sucker, but "they are regularly $300, and they are on special today.") The "free" camera case (because I "sound like such a nice guy" after buying the lens filters) is too small for the camera. Good thing it was "free." The links on the website to track my order do not work, and someone else's name and phone number came up when I log on to my account with them. When I finally got back through to them, they were unconcerned with this name error and told me to call back for customer service in three days. Needless to say, I have closed out my charge card. I did get the camera promptly. ($150 filters at least buy quick service.) In the end, I did get the $350 dollar camera for $230, but only after falling for the nearly $200 in extra junk -- all at "deep discounts" just for me. I am usually not this stupid. In the end, my discounted $350 camera cost well over $500 with the filters and case I cannot use. Next time I'll stick with someone I know. Glad to know I am not alone. Got the camera and the up-sell, “Because you are a first time customer.” The $150 lens filters do not fit on the camera. (I know — 150!! — I am a sucker, but “they are regularly $300, and they are on special today.”) The “free” camera case (because I “sound like such a nice guy” after buying the lens filters) is too small for the camera. Good thing it was “free.” The links on the website to track my order do not work, and someone else’s name and phone number came up when I log on to my account with them. When I finally got back through to them, they were unconcerned with this name error and told me to call back for customer service in three days. Needless to say, I have closed out my charge card. I did get the camera promptly. ($150 filters at least buy quick service.) In the end, I did get the $350 dollar camera for $230, but only after falling for the nearly $200 in extra junk — all at “deep discounts” just for me. I am usually not this stupid. In the end, my discounted $350 camera cost well over $500 with the filters and case I cannot use. Next time I’ll stick with someone I know.

]]> By: T. Kindel http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-11501 T. Kindel Fri, 06 Jun 2008 16:59:16 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-11501 I had a similar experience with 86Photo this week (May 2 2008). As soon as I did not buy the additional items they wanted me to add to my order, I received an e-mail that the item I did order was on backorder. I won't ever buy from 86Photo or use the LowPriceDigital website where 85Photo's price was advertised. I had a similar experience with 86Photo this week (May 2 2008). As soon as I did not buy the additional items they wanted me to add to my order, I received an e-mail that the item I did order was on backorder. I won’t ever buy from 86Photo or use the LowPriceDigital website where 85Photo’s price was advertised.

]]> By: Jonathan http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-10544 Jonathan Sun, 18 May 2008 10:43:44 +0000 http://www.moolanomy.com/253/the-art-of-unethical-upselling/#comment-10544 This is wholly inapprorpaite behaviour by the merchant and yet it's surprising how often it can happen. I think your idea of cancelling your credit card was extremely prudent and I'd have done the same, who knows where you details would have ended up otherwise. This is wholly inapprorpaite behaviour by the merchant and yet it’s surprising how often it can happen. I think your idea of cancelling your credit card was extremely prudent and I’d have done the same, who knows where you details would have ended up otherwise.

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